Privacy policy

2. Privacy policy

RENVALLO
Operated by WA INTERMEDIUM LLC
Website: https://renvallo.com
Email: inforenvallo@gmail.com
Business Address: 3253 Bird Avenue, Miami, FL 33133, United States

1. Introduction

This Privacy Policy explains how RENVALLO, operated by WA INTERMEDIUM LLC, collects, uses, discloses, and protects personal information when customers visit our website, purchase products, communicate with us, or otherwise use our services.

Our website operates on the Shopify e-commerce platform.

By using our services, customers acknowledge the data practices described in this policy. Where consent is required by law, we will request it separately.

2. Information We Collect

Depending on how customers interact with our website, we may collect the following categories of personal information:

Personal identification information: Name, billing address, shipping address, email address, and telephone number.

Order and transaction information: Products purchased, order history, transaction amounts, payment status, and fulfillment information.

Payment information: Payment details are processed through Shopify and applicable payment service providers. RENVALLO does not need to store complete payment card numbers to process orders.

Technical information: IP address, browser type, device information, operating system, website interactions, referring pages, and approximate location derived from technical information.

Marketing information: Communication preferences, email engagement, and interactions with advertisements.

Customer service information: Messages, requests, photographs, and other information voluntarily submitted to our support team.

3. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including:

  • Processing purchases and payments.

  • Confirming and fulfilling orders.

  • Arranging international shipments.

  • Providing tracking information.

  • Responding to customer inquiries.

  • Reviewing refund requests.

  • Detecting fraud and unauthorized transactions.

  • Maintaining website security.

  • Improving website functionality.

  • Analyzing customer interactions.

  • Sending marketing communications where permitted.

  • Complying with applicable legal and regulatory obligations.

4. Shopify and Payment Processing

Our online store is hosted by Shopify.

Shopify and the payment providers used at checkout process information necessary to support purchases, payments, fraud prevention, and store operations.

These providers may process personal information according to their own privacy notices and contractual obligations.

5. International Fulfillment and Data Sharing

RENVALLO uses third-party suppliers and fulfillment providers located in China.

To fulfill orders, we may share information necessary for delivery, including the customer's name, shipping address, telephone number, order details, and relevant delivery instructions.

Information may also be shared with shipping carriers, customs service providers, payment processors, customer support services, analytics providers, and marketing technology providers.

We disclose only information reasonably necessary for the relevant business purpose.

We do not sell customer contact lists for direct monetary compensation.

Certain advertising technology disclosures may qualify as a sale or sharing of personal information under applicable state privacy laws, even when no money is exchanged.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to support essential functions, measure website performance, understand customer interactions, and support advertising activities.

The technologies used include:

Meta Pixel: Measures advertising performance, tracks website interactions, and supports advertising attribution and personalized advertising on Meta platforms.

Google Analytics 4: Collects website usage and engagement information to help us understand traffic, customer behavior, and website performance.

TikTok Pixel: Measures advertising conversions, analyzes visitor interactions, and supports advertising attribution and personalized advertising on TikTok.

Klaviyo: Supports email marketing, customer communication, audience segmentation, and measurement of marketing campaign engagement.

Shopify and associated service providers may also use cookies necessary for checkout functionality, security, shopping cart management, and website operation.

7. Cookie Preferences and Opt-Out Options

Customers may manage or restrict cookies through their browser settings.

Where a cookie preference or privacy choices tool is available on our website, customers may use it to manage applicable optional tracking technologies.

Customers may also manage advertising preferences through the relevant Meta, Google, and TikTok privacy settings.

Blocking certain cookies may affect website functionality.

Browser controls do not necessarily prevent every form of tracking, and advertising opt-outs may need to be managed separately for each service.

Customers may contact inforenvallo@gmail.com to request assistance with applicable privacy choices.

We honor legally required opt-out requests and recognized opt-out preference signals where applicable.

8. Email Marketing

Customers may receive promotional communications from RENVALLO where they have subscribed or where communications are otherwise permitted by applicable law.

Marketing emails may be managed through Klaviyo.

Customers may unsubscribe at any time using the unsubscribe link included in promotional emails.

Transactional messages related to orders, payments, shipping, and customer service may continue when necessary.

9. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to our business and processing activities.

These rights may include:

  • The right to know what personal information is collected and disclosed.

  • The right to request access to personal information.

  • The right to request deletion of personal information, subject to exceptions.

  • The right to correct inaccurate personal information.

  • The right to opt out of the sale or sharing of personal information.

  • The right to limit certain uses of sensitive personal information, where applicable.

  • The right not to be discriminated against for exercising applicable privacy rights.

Where applicable, customers may submit privacy requests by emailing inforenvallo@gmail.com.

We may verify a request before processing it and may retain information when legally required or permitted.

Authorized agents may submit requests on behalf of consumers in accordance with applicable law.

10. Other United States Privacy Rights

Residents of other states may have additional privacy rights under applicable state laws.

Where those laws apply, we will provide the required rights and request procedures.

Customers may contact our support email to inquire about access, correction, deletion, or applicable opt-out rights.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, maintaining records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer necessary, we take reasonable steps to delete, anonymize, or otherwise securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information processed.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Children's Privacy

RENVALLO does not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected without legally required authorization, we will take appropriate steps to delete it.

Parents or guardians may contact us regarding suspected collection of children's information.

14. International Data Processing

Because our business uses international suppliers, technology providers, and shipping partners, personal information may be processed outside the United States, including in China.

Such processing is conducted for order fulfillment and other purposes described in this policy, subject to applicable legal requirements.

15. Changes to This Privacy Policy

We may update this policy to reflect operational changes, legal requirements, or changes to our services.

The revised policy will be published on our website.

Material changes will be communicated where required by law.

16. Contact Information

For privacy questions or requests:

RENVALLO
Operated by WA INTERMEDIUM LLC
3253 Bird Avenue
Miami, FL 33133
United States

Email: inforenvallo@gmail.com
Website: https://renvallo.com