Refund policy
1. Return and refund policy
RENVALLO
Operated by WA INTERMEDIUM LLC
Website: https://renvallo.com
Email: inforenvallo@gmail.com
Business Address: 3253 Bird Avenue, Miami, FL 33133, United States
1. Overview
At RENVALLO, operated by WA INTERMEDIUM LLC, we accept refund requests within 30 calendar days of the date an order is delivered, subject to the terms outlined in this policy.
Our products are shipped directly from third-party suppliers in China. We do not operate a physical returns facility and do not require customers to ship products back when a refund is approved.
2. Refund Eligibility
Customers may request a refund under the following circumstances:
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The product arrives damaged or defective.
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The customer receives an incorrect product.
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The order has not been delivered after the maximum stated delivery period.
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The customer is dissatisfied with the product and contacts us within 30 calendar days of delivery, providing photographs of the item.
For delivered orders, refund requests must be submitted within 30 calendar days of the confirmed delivery date.
For orders that have not been delivered, customers may contact us once the maximum stated delivery period has passed.
All requests are reviewed based on the information provided, order records, and available shipping information.
3. How to Request a Refund
To request a refund, customers must contact:
Please include:
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Order number.
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Full name associated with the order.
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Email address used at checkout.
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Description of the issue.
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Clear photographs of the product, when applicable.
Our support team will review the request and communicate the outcome by email.
4. No Physical Returns Required
RENVALLO does not accept physical product returns.
If a refund is approved, the customer is not required to return the product to RENVALLO, WA INTERMEDIUM LLC, or any third-party supplier.
Once approval is confirmed, the customer may keep or responsibly dispose of the product.
No physical return shipment is necessary to receive an approved refund.
5. Refund Processing
Approved refunds are issued to the original payment method used at checkout.
Refunds are generally reflected in the customer's account or card statement within 5 to 10 business days after approval, depending on the financial institution and payment processor.
Processing times outside our control may vary.
Customers will receive confirmation once the refund has been initiated.
6. Non-Refundable Items
RENVALLO does not maintain a separate category of automatically non-refundable products.
Refund eligibility is determined according to the conditions and timeframes described in this policy, subject to applicable law.
7. Order Cancellations
Customers may contact us to request cancellation before an order has been dispatched.
Cancellation requests are subject to the order's processing status and cannot be guaranteed once fulfillment has begun.
If an order has already been shipped, any refund request will be reviewed under this policy.
8. Billing Information
Purchases from our website may appear on bank or credit card statements under the billing descriptor:
RENVALLO
The merchant operating the store is WA INTERMEDIUM LLC.
9. Consumer Rights
Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable United States federal or state consumer protection laws.
10. Contact Information
RENVALLO
Operated by WA INTERMEDIUM LLC
3253 Bird Avenue
Miami, FL 33133
United States
Email: inforenvallo@gmail.com
Website: https://renvallo.com